Cloud Raining Hearts Coffee Mug

Shipping Information

UK Shipping
Flat Rate Shipping: We offer a flat rate shipping fee of £3.50 on all UK orders. This includes tracking, so you can follow your package every step of the way.

Free Shipping: Enjoy free shipping on all UK orders over £30.

International Shipping
Flat Rate Shipping: For our international customers, we offer a flat rate shipping fee of £10.
Delivery Times:International delivery typically takes 7-14 business days. Please note that delivery times may vary depending on the destination and customs processes.

Delivery Times
UK Orders:Standard delivery typically takes 3-5 business days. Delivery times may vary during peak periods. If you need your order by a certain day please get in touch and I will see what I can do.

Tracking Your Order
Once your order is dispatched, you will receive an email with your tracking number. Use this to check the status of your delivery at any time.

Customs and Duties
For international orders, please be aware that customs fees or import duties may apply. These charges are the responsibility of the recipient.

For any questions or additional information regarding shipping, please contact our customer service team at richard@richarddarani.co.uk. Shipping & Returns

Returns

If you’re not 100% satisfied with your online purchase, you can return it within 30 days of receipt. I offer free returns to UK customers if the return is made within seven days of receipt, meaning I'll refund the return postage (restrictions apply).

For any further questions regarding shipping or returns, feel free to contact my customer service team at richard@richarddarani.co.uk

Returns Policy

At Richard Darani, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns policy.

How to Return an Item

1. Eligibility:

 Items must be returned within 30 days of receipt.

Products must be unused, in their original packaging, and in the same condition as received.

2. Return Process:

Contact me at richard@richarddarani.co.uk to initiate a return. Please provide your order number and the reason for the return.

 I will provide you with a return authorization number and detailed instructions on how to send your item back.

 3. Refunds:

Once your return is received and inspected, I will notify you of the approval or rejection of your refund.

 If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

4. Exchanges:

If you need to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

Non-Returnable Items

Gift cards

Items marked as final sale

Damaged or Faulty Items

If you receive a damaged or faulty item, please contact me immediately at returns@richarddarani.co.uk with your order number and a description of the issue. We will arrange for a replacement or refund as quickly as possible.

Contact Me

If you have any questions about our returns policy, please contact me at richard@richarddarani.co.uk

Thank you for shopping with Richard Darani!.