Shipping and Delivery Times
Shipping & Returns
Last updated: 14.2.2025
Shipping
Processing Times
Orders are processed within 3-5 business days (excluding weekends and holidays).
Made-to-order items (such as t-shirts) may take 7-10 business days before shipping.
Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on your location and order weight.
We use Royal Mail for all deliveries.
UK Orders: Estimated delivery is 2-5 business days after dispatch.
International Orders: The estimated delivery time is 7-21 business days, depending on location and customs processing.
International Shipping
We ship internationally. However, buyers are responsible for customs fees, import taxes, or delays caused by customs clearance.
Packaging
Mugs are shipped in smash-proof boxes for extra protection.
Prints, cards, and stationery are sent in PIP boxes or ‘Do Not Bend’ envelopes to ensure safe delivery.
Lost or Delayed Orders
If your order is delayed, please check the tracking information (if provided) or contact your local postal service.
If an order is lost in transit, email me at richard@richarddarani.co.uk, and we’ll do our best to help.
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Returns & Refunds
Returns
We accept returns on non-personalized, unused items in their original condition within 14 days of delivery.
To request a return, email richard_darani@hotmail.com with your order number and reason for return.
Non-Returnable Items
Personalised/custom items (including made-to-order t-shirts).
Digital downloads.
Items that have been used, worn, or damaged by the customer.
Refunds
Once we receive your return, we will process the refund within 5-7 business days.
Refunds are issued using the original payment method.
Shipping costs are non-refundable unless the item is faulty or incorrect.
Exchanges
If you received a damaged or incorrect item, email us within 7 days of delivery with a photo of the issue, and we’ll arrange a replacement.
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Need Help?
If you have any questions, please email richard@richarddarani.co.uk or visit our Contact Page.