Refund policy

Returns and Refunds Policy

We offer a 30-day returns policy for eligible items. This voluntary policy is in addition to your statutory rights.

Changing your mind

For most goods purchased online, you have the legal right to tell us that you wish to cancel your order within 14 days of receiving it. You then have a further 14 days to return the item. You do not need to provide a reason for cancelling.

Our voluntary returns policy extends the period for requesting an eligible return to 30 days after delivery.

For returns requested after the statutory 14-day cancellation period, the item must be unused, unworn and in the same condition in which it was received, with any tags and original packaging. You will also need proof of purchase.

During the statutory cancellation period, you may inspect an item as you reasonably would in a shop. We may reduce the refund if the item has been handled beyond what is reasonably necessary and its value has been reduced.

Starting a return

To start a return, email richard@richarddarani.co.uk with your order number and the reason for the return.

We will provide return instructions, the return address and a return shipping label. Please contact us before sending an item so that we can identify and process your return correctly.

Contacting us to exercise your statutory cancellation rights does not require our approval.

Damaged, faulty, incorrect or misdescribed items

Please inspect your order when it arrives and contact us promptly if an item is damaged, faulty, incorrect or not as described. Please include your order number and photographs where helpful.

Faulty or misdescribed goods are covered by your statutory rights. This can include the short-term right to reject qualifying faulty goods within 30 days of receiving them. Depending on the circumstances and timing, you may be entitled to a refund, repair or replacement.

We will cover reasonable return costs for damaged, faulty, incorrect or misdescribed items.

Personalised and custom products

Products that have been personalised or made to your specific instructions cannot normally be returned because you have changed your mind.

This does not affect your rights if a personalised or custom-made item is faulty, damaged, incorrect or not as described.

Sale items and gift cards

Sale items have the same statutory rights as full-price items. They are also included in our voluntary 30-day returns policy when they meet the eligibility requirements above.

Gift cards cannot normally be returned or refunded because you have changed your mind, except where required by law.

Exchanges

If you would like a different item, the quickest option is to request a return and place a new order once your return has been accepted.

Refunds

We will let you know when we have received and inspected your return.

Where your statutory cancellation rights apply, your refund will include the item price and the cost of the least expensive standard delivery option offered for the order. Any additional amount paid for express or premium delivery will not normally be refunded.

For returns accepted under our voluntary 30-day policy after the statutory cancellation period, the original delivery charge will not normally be refunded unless the item was faulty, damaged, incorrect or not as described.

Approved refunds will be issued to the original payment method within 14 days of receiving the returned item or receiving evidence that it has been sent back, whichever is earlier.

Your bank or payment provider may take additional time to show the refund in your account.

Contact

For questions about returns or refunds, email richard@richarddarani.co.uk.