Frequently Asked Questions

Here you’ll find answers about delivery, returns, personalised orders and how Richard Darani products are made.

When will my order be dispatched?

Most orders are made, packed and dispatched within 2–3 working days. Selected clothing and other print-partner products may have different production times. Any available estimate will be shown on the product page or during checkout.

How long does UK delivery take?

Royal Mail delivery usually takes 3–5 working days after dispatch. Delivery times are estimates and are not guaranteed.

How much is UK delivery?

Available delivery services and prices are calculated at checkout based on the products in your basket. Free standard delivery is applied automatically to qualifying UK orders over £25. Some print-partner products use separate delivery rates, which will be shown before payment.

Where do you deliver?

We currently deliver to United Kingdom addresses only. Prices and delivery charges are shown in GBP.

Will I receive tracking information?

We will send a dispatch confirmation when your order leaves the studio or print partner. Tracking details will be included when the selected delivery service provides tracking.

Can I change my delivery address?

If you notice an address error, contact us at richard@richarddarani.co.uk as soon as possible. We may not be able to change the address after an order has been dispatched.

Where are your products made?

Every design is hand-drawn by Richard in Hornchurch. Many paper goods and gifts are made or finished in the studio, while selected clothing and other products are produced and dispatched by trusted print partners.

Do you take custom or personalised requests?

Sometimes. Send a message through the contact page and we will confirm whether your request is possible, together with any price, before work begins.

Can I return an order?

You can request a return within 30 days of receiving an eligible item. Personalised products are not normally returnable for a change of mind, but this does not affect your rights if an item is faulty or incorrect. Please read the full Refund Policy before returning anything.

What should I do if my order is damaged or incorrect?

Contact richard@richarddarani.co.uk as soon as possible with your order number and, where possible, photographs showing the problem. We will investigate and put things right.

Do you offer wholesale?

Yes. Visit the Wholesale page for more information or contact Richard to discuss your shop.