Return & Refund Policy

Returns

We really do hope that you love your purchase, but if for some reason you are not happy please do get in touch after reading the returns policy.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must al. so be in the original packaging.

Refunds

Once your return is;received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at richard@richarddarani.co.uk

Sale items

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Shipping Policy

Before sending anything please inform us directly that you would like to return your item. 

To return your product, you should mail your product to: 

99 Norman Road, Hornchurch, Essex RM11 1NB

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item otherwise.

Based on 293 reviews
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Pukka

Great Cards - delivered promptly :-)

The print was EXACTLY as I had hoped for! I asked for two things on it that were not shown... Richard added them perfectly!
I just was not used to finding an A4 frame, but I found one that fit it perfectly! Thank you so very much Richard!
I will not hesitate to use your talents if they are needed again!

Fast delivery. Great to be able to find science pun cards for my family of scientists.

NA

Quick delivery and great quality thanks!

NA

Fun card and went above and beyond to get card and mug to me over bank holiday!
Thank you Richard

Amazing work from Richard - so carefully packed and speedy dispatch for my husbands Birthday!
It arrived early - excellent service