Frequently Asked Questions
How long will it take to receive my order?
Orders usually take around 1-2 working days to dispatch. Once dispatched, you can expect your order within the following:
UK customers – 1-2 working days
EU customers – 3-5 working days
Customers outside of the EU – 5 -21 working days
Who is liable for Customs and import taxes?
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Can I personalise my order?
I offer a personalisation service on Greeting Cards, Art Prints and badge products. Please leave me a message in the note to seller section in the add to cart section, ensuring all spelling is correct.
All personalised items can not be refunded; please see my terms and conditions for more details.
Please check your email or Junk Email, as I will first send a draft for you to review (names and any corrections) before printing and dispatching your order.
What are your processing times?
I aim to start your order within 1-2 days of clearing your payment
Personalised orders differ depending on the level of personalisation required. Please check your inbox/junk mail for proof.