Frequently Asked Questions
How long will it take to receive my order?
Orders usually take around 1-2 working days to dispatch. Once dispatched you can expect your order within:
UK customers – 1-2 working days
EU customers – 3-5 working days
Customers outside of the EU – 5 -21 working days
Who is liable for Customs and import taxes?
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Can I personalise my order?
I offer a personalisation service on my Greeting Cards, Art Prints and on some badge products. Please leave me a message in the note to seller section in the add to cart section, making sure that all spelling is correct.
All personalised items can not be refunded unfortunately please see my terms and conditions for more details
Please check your email or Junk Email as I will first send a draft for you to check (names and any corrections) before printing and dispatching your order.
What are your processing times?
I aim to start your order within 1-2 days of your payment being cleared.
Personalised orders do differ depending on the level of personalisation required please check your inbox/junk mail for proofs.